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Satisfaction Guarantee
We really want you to be happy with your purchase! For this reason all
items include a 100% money back guarantee. If you are unsatisfied for any
reason, you may return your purchase immediately for a full refund. Your purchase
and all shipping costs will then be refunded to you after the item has been returned
to our office in Japan. Please see our
Contact page if you need to reach us for any reason.
Shipping and Insurance
We ship anywhere and happily combine orders to help you save money. We
carefully weight and measure each item prior to listing in order to determine
the actual shipping cost. This allows us to then include a shipping quote
within each listing which is sufficient to cover postage and handling costs to
any address worldwide. All shipments are via standard
airmail, though very heavy (over 2 kilograms)
or high value (over $200 USD) packages may be shipped via international Express Mail Service
(EMS) or private freight carrier. Purchases are carefully packed and
shipped within 72 hours of receipt of payment. Delivery to addresses in
North America and Europe average 7 to 15 business days with more or less time
sometimes required for other areas of the world. International buyers should be aware of the laws of
their own country and be prepared to deal with any and all customs-related fees
and charges. Taxes, duties, VAT and any other levies accessed are the
responsibility of the buyer. We self insure the full purchase value of
each order. Additional insurance is also available for customer purchase.
Payment Methods & Terms
Shopping with us is easy. Within 24 hours of the close of each transaction you will be sent an email
Winning Bidder Notification (WBN) including instructions to help you complete
your purchase. Please note that multiple purchases will automatically be
combined into a single WBN. Please follow the instructions within the WBN
to complete your purchase though our auction management service. This
insures that we get the correct shipping address and helps avoid confusion or
problems with your order. PayPal is our preferred method of payment though
we do also gladly accept cashier's checks and money orders made out in United
States dollars. Please see our
Contact page for payment and address
information when mailing payment.
Listing Photography
Please note that we frequently use photographic models with our listings. This
means that when we create a new listing we will randomly select from inventory a
sample of the item for the purpose of photography. The item you receive
therefore may differ slightly from the sample shown in the listing photos.
Your satisfaction guarantee however is always in force and we will promptly
refund or replace the item if you are your not pleased with your purchase.
Please contact us to ask
if a model was used with any listing you may be interested in.
Interested in Japan?
Our family business is located in one of the most beautiful and historic
areas of Japan (Shizuoka) and we take great pleasure in sharing stories, facts
and images from this exciting and interesting culture. Please consider
visiting our About Japan page where you can read our exclusive articles about Japan,
Japanese culture and even our recommended travel itinerary for those considering
a visit to the land of the rising sun.
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